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AppleInsider | Apple settles disability lawsuit over San Francisco store

Apple has agreed to make changes to its San Francisco store and retrain its entire retail workforce as part of a settlement in a long-running disability lawsuit filed by two wheelchair-bound customers.

Oakland residents Jana Overbo and Nicole Brown-Booker, together with Apple, signed an agreement late last week to make three pages’ worth of changes to the actual store on Stockton Street, the Cupertino-based company’s employee training procedures, and its retail website.

The two women had separate but identically frustrating experiences in May and July of 2007. According to the original suit, neither could reach products or service desks from their wheelchairs, the store’s presentation theater lacked accessible seating or passageways, and elevator buttons were placed too high to reach, resulting in wasted trips and added difficulty.