woman with hearing disability sues McDonald’s

[jason]

I’m so naive. I keep thinking that people want to accommodate differences, but usually don’t understand or otherwise ‘get it’ for some reason. Nothing a little blunt force enlightenment won’t clear up… that is, a learning opportunity that just hasn’t come by before. When it happens at the level of implementation of corporate policy I just have to wonder what people are thinking.
Neb. woman with hearing disability sues McDonald’s — chicagotribune.com

A hearing-impaired woman has filed a federal lawsuit against a local McDonald’s, saying workers there refused to let her order food at the drive-thru window.

Karen Tumeh of Lincoln says they insisted she either order at the electronic speaker along the drive-thru lane or come inside to order.

Tumeh wears a hearing aid but still cannot hear while using the drive-thru ordering box at fast-food restaurants, according to the lawsuit.

At least three times since September 2007 workers at a Lincoln McDonald’s refused to let her place her order at the drive-thru window, Tumeh said. In denying her service, McDonald’s violated the federal Americans With Disabilities Act, she said.

Comments

Intentionality

[francisb.livejournal.com]

Yeah, it would be great if people really wanted to accommodate in a reasonable and sane manner. On the whole however they do not. When I was younger I tried hard to get people to do the right thing for noble reasons. Now I will just settle for them doing it, and if it takes a boot in the ass, well then, so be it.

Re: Intentionality

[complicittheory.livejournal.com]

I'm down with the boot in the ass. If I'm not willing to accommodate, I don't see why people shouldn't give me a good solid nudge.